The Patients at Peelhouse Medical should:
- Be treated with dignity and respect at all times;
- Be involved actively in their own care wherever possible;
- Have their long term conditions from birth to end of life to be managed proactively;
- Be served by a well-trained, competent and skilled primary care team;
- Be served by a primary care team that communicates well with other agencies to focus on what is best for the patient;
- Receive care from a good quality, clean, well equipped and safe environment;
- Be served by staff who will use efficient resources to provide timely referrals to diagnostics and treatment and secondary care where appropriate;
- Be actively involved in the development and maintenance of good quality services through the Patient Participation group and Patient experience programme
- Have access to good quality professional care 24 hours a day (whether provided by Peelhouse or other agency);
- Receive a good quality of care and guaranteed to be Safe, Timely, Effective, Efficient, Patient-centred and Equitable (STEEPE)
